We used Hill Mathieson to manage our claim after our flat had become uninhabitable after a Fire in the Communal building. It was so confusing having to deal with so many different people and organisations from the block management company, insurers, the loss adjusters and building maintenance company. Hill Mathieson simplified the whole process and made sure they dealt with the insurers directly and were able to communicate with them immediately from the outset. We had delays in getting responses from the management company and loss adjusters but they dealt with all of that continuously calling and chasing on my behalf – we really didn’t have to do anything at all. They sent their Surveyor who assessed the damage, compiled a detailed report with costs which were then approved by the insurers. They settled the claim (eventually!) and in the meantime Hill Mathieson were able to get a contractor to have all the works completed. I’d highly recommend their services to anyone having to make a household insurance claim – especially if you own a flat. You’ll save so much time and stress!

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